Terms of Use
Last updated: 30 September 2026
These terms cover your use of the SmartCare website and mobile app. By creating an account or using the service you agree to them.
The service
SmartCare helps authorised service businesses log, repair and track products, and lets their customers follow progress. Repairs, prices, warranty decisions and delivery are the responsibility of the service business you deal with, not of SmartCare.
Your account
- Give accurate details and keep your password private; you are responsible for activity under your account.
- Business accounts (distributor, firm, service centre) are created after SmartCare approves a registration request.
- Tell us at once if you think your account has been misused.
Acceptable use
- Don't attempt to access other people's or businesses' data, or disrupt or reverse-engineer the service.
- Don't upload unlawful content or content you have no right to share.
- We may suspend accounts that break these terms or whose subscription has lapsed.
Subscriptions
Business plans are agreed with and paid to SmartCare directly (they are not purchased through the App Store or Google Play). Customers can use the app free of charge.
Liability
The service is provided "as is". To the extent the law allows, SmartCare is not liable for indirect or consequential loss, or for the acts of the service businesses that use the platform.
Ending your use
You can delete your account at any time from the app (see our account deletion page). Our Privacy Policy explains how data is handled.