Delete your SmartCare account

In the app (fastest)

• Sign in to the SmartCare app.
• Open the Profile tab and choose Delete account (or Request account deletion for a firm or service-centre owner).
• Enter your password to confirm.

Can't use the app?

Email [email protected] from the address or phone number on your account, with the subject "Delete my SmartCare account", and we will verify it's you and complete the deletion.

What gets deleted

• Your name, email address, phone number and password are permanently removed, and you are signed out everywhere.
• Your in-app notifications are deleted.
• You can register again later with the same phone number.

What we keep

Repair records (RMAs, delivery documents, payments) that a service business has already created about your past requests are that business's own records and are kept by them for warranty, accounting and legal reasons. Ask the business directly if you want those erased.

Firm and service-centre accounts hold a whole business's records, so a deletion request is confirmed with the account owner before anything is removed.