Privacy Policy

Who is who

Repair records are created by the service business you deal with (a distributor, firm or service centre). For that data the business decides what is collected and why; SmartCare operates the platform on its behalf. For your SmartCare account itself (sign-in details, notifications), SmartCare is responsible.

Information we handle

• Account details: name, email address, phone number and a password (stored only as a one-way hash). Some roles also have an address or service area.
• Service records entered by the business or by you: product names, model and serial numbers, fault descriptions, purchase dates and warranty status, charges and payments, status history and delivery documents (RMA slips, delivery challans, invoices).
• Photos you choose to attach: bill images, serial-number and product photos, and on-site job photos, taken with the camera or picked from your photo library.
• Messages: we send one-time passwords and repair-status updates to your phone number by WhatsApp, and in-app notifications.
• Basic technical data such as request logs needed to keep the service secure and working.

The app does not use your device's location, microphone or contacts, does not show ads, and does not track you across other companies' apps or websites.

Why we use it

• To create and secure your account and let you sign in (including by one-time password).
• To log, track and complete repairs, generate the related documents, and tell you how a repair is progressing.
• To let businesses manage their staff, stock, shipments and billing.
• To prevent fraud and abuse and to keep the platform reliable.

We do not sell personal information.

Who it is shared with

• The service business handling your repair, and (for shipments) the authorised service centre that receives your product.
• Infrastructure and messaging providers that host our servers and deliver WhatsApp messages, only as needed to run the service.
• Authorities, where the law requires it.

Retention

Account details are kept while your account is active. Repair records are business records of the service provider and are kept for as long as they need them for warranty, accounting and legal purposes.

Your choices and deleting your account

You can edit your details in the app (Profile → Edit profile). You can delete your account in the app from Profile → Delete account, or follow the steps on our account deletion page. Deleting removes your name, email, phone and password from SmartCare and cannot be undone. Repair records already held by a service business about past requests belong to that business and are not removed by deleting your SmartCare account; ask the business directly if you want those erased.

You can also ask us to access or correct your information by emailing [email protected].

Security

Data is sent over encrypted connections (HTTPS) and passwords are stored hashed. No system is perfectly secure, but we limit access to what each role needs.

Children

SmartCare is intended for people who are old enough to enter a service contract and is not directed at children.

Changes and contact

We may update this policy and will change the date above when we do. Questions or requests: [email protected], SmartCare, Phase 2, Shahi Building, Golghar, Gorakhpur, Uttar Pradesh, India.