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Privacy Policy

Last updated: September 9, 2026

SmartCare ("SmartCare", "we", "us", or "our") provides a service management platform that helps authorized service centers, engineers, and firms track and manage the repair and servicing of security equipment (CCTV cameras, DVRs, NVRs, and related devices) on behalf of customers. This Privacy Policy explains what information we collect, how we use it, and the choices you have, including in connection with our use of WhatsApp Business Messaging to send you service updates and one-time passwords (OTPs).

By using our website, dashboard, or WhatsApp messaging service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following categories of information:

  • Contact information: name, phone number, email address, and postal address, provided when you register a firm, submit a service request, or contact us.
  • Service request details: product/brand, model, serial number of the equipment, fault description, service center and engineer assigned, and status history of the request.
  • Payment and billing information: invoice and payment records related to service, replacement, and stock transactions (we do not store full card or bank credentials).
  • Communications: messages you send us through our contact form, WhatsApp, phone, or email, and copies of automated WhatsApp notifications and OTPs sent to you.
  • Account information: login credentials and role (e.g. customer, engineer, firm admin) for users of our dashboard.
  • Technical information: basic device and browser information and usage data collected automatically when you use our website (e.g. via cookies or similar technologies) for security and functionality purposes.

2. WhatsApp Messaging

We use WhatsApp Business Messaging, through an authorized WhatsApp Business Solution Provider, to send you:

  • One-time passwords (OTPs) for identity verification and secure sign-in.
  • Service request confirmations, status updates, and engineer assignment alerts.
  • Notifications related to on-site visits, escalations, and service completion.

To deliver these messages, we share your WhatsApp/mobile number and the relevant message content (such as your name, ticket ID, and status) with our messaging service provider, who transmits it via the WhatsApp Business Platform (operated by Meta). We only send WhatsApp messages that are relevant to a service you requested or an account you hold with us — we do not send unsolicited marketing messages over WhatsApp without your consent. Message content and delivery are also subject to WhatsApp's own terms and privacy policy.

3. How We Use Your Information

  • To create and manage service requests, and to track equipment through repair, replacement, or transport.
  • To verify your identity via OTP and to authenticate account access.
  • To notify you about the status of your service request by WhatsApp, SMS, email, or phone call.
  • To generate invoices, challans, and other service-related documents.
  • To respond to inquiries submitted through our contact form.
  • To maintain the security, integrity, and proper functioning of our platform.
  • To comply with legal obligations and enforce our terms of service.

4. How We Share Your Information

We do not sell your personal information. We may share it only with:

  • Authorized service centers, engineers, and firm staff involved in fulfilling your service request.
  • Our WhatsApp Business Solution Provider, solely to deliver OTPs and service notifications.
  • Service providers who support our operations (e.g. hosting, file storage, and payment processing), under confidentiality obligations.
  • Law enforcement or regulatory authorities where required by law.

5. Data Retention

We retain personal and service request information for as long as necessary to provide our services, maintain service history, meet legal and accounting obligations, and resolve disputes. You may request deletion of your account information as described in Section 7 below, subject to any legal or record-keeping requirements.

6. Data Security

We implement reasonable technical and organizational measures, including access controls and encrypted transmission, to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You may request access to, correction of, or deletion of your personal information, or opt out of non-essential WhatsApp notifications, by contacting us using the details below. Note that OTPs and essential service-status messages tied to an active request may still be sent for security and service-fulfillment purposes.

8. Children's Privacy

Our services are intended for use by businesses and individuals aged 18 and older. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us: